Legal Documents

Joi9 Terms and Conditions

Please read these Terms & Conditions carefully before registering with joi9 or using any of our services. They form the basis of the agreement between you and us.

Last Updated: January 2026

Important Key Highlights

The most important highlights of the terms and conditions at a glance

Age Restrictions & Eligibility

You must be at least 18 years old to use joi9. Accounts found to belong to minors will be closed immediately, and any deposited funds will not be refunded.

Deposit & Withdrawal Policy

The minimum deposit is BDT 500. Withdrawal requests are typically processed within 5–15 minutes. Withdrawals are not permitted until bonus wagering requirements have been met.

Bonus & Promotion Terms

Each bonus has its own wagering requirements. Bonus abuse and opening multiple accounts are strictly prohibited and subject to penalties.

Prohibited Activities

Match fixing, use of bots, money laundering, and any fraudulent activity are strictly prohibited. Accounts found engaging in such conduct will be permanently banned.

Account Security

It is your responsibility to keep your account password and login details confidential. joi9 is not liable for any loss resulting from unauthorized third-party access.

Dispute Resolution

For any dispute or complaint, please contact our customer support team first. If the matter is not resolved within 72 hours, a formal complaint process will be initiated.

01General Terms & Conditions

These Terms & Conditions apply to joi9 (https://joi9.win) and all users of its services. By registering with joi9 or using any of its services, you are deemed to have fully accepted these terms. If you do not agree with any part of these terms, please refrain from using joi9's services.

Joi9 is an online gaming and Sports Betting platform offering casino games, Sports Betting, bingo, fish games, and a wide range of entertainment gaming services. By using this platform, you confirm that you are an adult and legally eligible to access such services under the laws of your country or region.

Important: You must be at least 18 years old to use joi9's services. This platform is strictly off-limits to minors.

Joi9 reserves the right to update these Terms & Conditions at any time without prior notice. Updated terms take effect immediately upon publication on the website. We recommend checking this page regularly.

02Account Policy

You must provide accurate and complete information when registering with joi9. Opening an account with false or incorrect details is strictly prohibited, and any such account will be closed during verification.

  • Each individual may open one account only
  • You must provide your correct name, address, and mobile number at the time of registration
  • A national ID card or passport may be required for account verification
  • Opening multiple accounts is strictly prohibited
  • Opening an account using another person's details is not allowed
  • Sharing your account with or allowing access by any third party is not permitted

Keeping your account login details strictly confidential is your responsibility. If you notice any unauthorized activity on your account, contact our support team immediately. joi9 will not be held responsible for loss of account access due to your own negligence.

KYC Verification: For security purposes, joi9 reserves the right to verify your identity at any time. Withdrawals may be on hold until the verification process is complete.

03Deposit & Payment Policy

Joi9 currently accepts deposits via Mobile Banking, Nagad, and Rocket. It is essential to enter the correct amount and reference number when making a deposit. Deposits submitted with incorrect details may be delayed in processing.

Payment Methods Minimum Deposit Maximum Deposit Processing Time
Mobile Banking BDT 500 BDT 50,000 Instant
Nagad BDT 500 BDT 50,000 Instant
Rocket BDT 500 BDT 30,000 1–5 minutes

Joi9 does not charge any deposit fees. However, your mobile banking provider may apply transaction charges. If a deposit does not reflect in your account, please send the transaction receipt to our support team.

Warning: Depositing using a third party's account or a borrowed card or mobile banking number is strictly prohibited. Any such transaction detected will result in the account being placed under investigation.

04Withdrawal Policy

Your account must be fully verified before you can make a withdrawal. The minimum withdrawal amount is BDT 500 and the daily maximum is BDT 1,00,000. Withdrawal requests are typically processed within 5 to 15 minutes.

  • Withdrawals can only be made to a mobile banking number registered in your own name
  • Wagering requirements must be met before bonus funds can be withdrawn
  • Cancellation options are limited once a withdrawal request has been submitted
  • Withdrawals to third-party numbers are not permitted
  • Withdrawals may be put on hold during periods of suspicious activity

Joi9 reserves the right to verify any withdrawal request. Additional documents may be required as part of the verification process. Large withdrawal amounts may take up to 24 hours to process.

05Bonus & Promotion Terms

Joi9's bonus and promotion offers are subject to specific terms and conditions. Each bonus has its own wagering requirements, validity period, and eligibility criteria. Please read the relevant terms before claiming any bonus.

Wagering Example: If you receive a BDT 1,000 deposit bonus with a 30x wagering requirement, you must place a total of BDT 30,000 in bets before the bonus can be withdrawn.
  • Each bonus offer may be used only once per member
  • Wagering requirements must be completed within the specified time after claiming a bonus
  • Claiming bonuses through multiple accounts is strictly prohibited
  • Bonus balance cannot be withdrawn until all bonus terms have been fulfilled
  • Bonus abuse, if detected, will result in bonus cancellation and account suspension

Joi9 reserves the right to modify or cancel any promotion at any time. Visit our platform regularly to stay up to date on current promotions.

06Betting Rules

Once a bet is confirmed on joi9, it cannot be changed or cancelled. Bets placed before a match starts are generally valid; however, if a match is cancelled or postponed, the outcome will be determined in accordance with joi9's betting rules.

  • Odds in live betting can change at any time
  • Bets will be refunded if a match is abandoned
  • joi9 reserves the right to void any bet placed at odds that were displayed incorrectly due to a system error
  • Exploiting unusually high or low odds discrepancies is not permitted
  • Arbitrage betting — placing opposing bets on the same event to guarantee a profit — is strictly prohibited

Casino games use an RNG (Random Number Generator) system that is entirely fair and unbiased. All game outcomes on joi9 are determined by this system and are in no way predetermined.

07Prohibited Activities

The following activities are strictly prohibited to keep the joi9 platform safe and fair. Violations will result in immediate account closure and suspension of all withdrawals.

The following actions will result in permanent account closure:
  • Using automated software, bots, or scripts to play games
  • Using the platform for money laundering or any illegal transactions
  • Placing bets using prior knowledge of a match or game outcome (insider trading)
  • Attempting to access or hack other members' accounts
  • Verifying an account using false or forged identity documents
  • Deliberately exploiting any technical glitch on the platform

08Responsible Gaming

Joi9 takes responsible gaming seriously. Gaming is meant for entertainment — not as a source of income. We encourage all our members to maintain healthy gaming habits.

You can set deposit limits, loss limits, or self-exclusion on your account at any time. If you notice signs of problem gambling, reach out to our support team — we are here to help.

Please Note: Gaming should be fun. If you feel your gaming is getting out of control, take a break and visit our Responsible Gaming page.

09Privacy & Data Protection

Joi9 is committed to protecting the privacy of your personal information. Details collected at registration are used solely for account management, verification, and service improvement.

We never sell your information to third parties. However, data may be disclosed when required by law or upon request from a regulatory authority. For more details, please read our Privacy Policy page.

10Changes & Amendments

Joi9 reserves the right to modify these Terms & Conditions, in part or in full, at any time. The version published on the website following any update will be the binding version. For significant changes, notice may be sent to your registered email or via SMS.

Continued use of joi9 after any changes will be considered acceptance of the updated terms. If you do not agree with any change, you may contact support to request account closure.

Contact: If you have any questions about these Terms & Conditions, please contact our 24/7 support team. Email: [email protected]

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